Technical Customer Service Representative Colorado Springs, CO
Overview
Technical Customer Service Representative
Colorado Springs, CO
Full Time/Direct Hire
No. of Vacancies
1
Responsible For
Job Description
Duties and Responsibilities
- Direct communication with customers-receive and log incoming customer cases utilizing call tracking software, order entry
- Troubleshoot and provide expert solutions to customers to ensure customer satisfaction as well as minimize impact on customer productivity
- Research, resolve, and respond to complex questions
- Determine course of action to resolve customer cases and internal/external dispatch and resolution.
- Escalate customer cases to appropriate personnel within the Customer Service organization
- Demonstrate awareness and the impact of relevant service issues
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customer and service providers
- Participate in projects and events that enhance the quality and efficiency of the Customer Service department as well as the entire organization
- Assist to develop, define and communicate technical service policies related to product support
- Consistently set the highest standard and example of customer support and professionalism
- Assist with review and improvement of Customer Service processes and procedures
- Customer communication as directed by management
- Initiate consultation with other departments and personnel as required to resolve and close customer cases
- Attend product strategy meetings and provide relevant data as necessary
- Issue RMA’s for warranty/non-warranty items.
- Travel to provide onsite customer service, including troubleshooting, repair, stand-alone testing, and training, as needed.
- Proactively contact customers to increase customer satisfaction and resolve their problems
- Responsible to increase customer service sales
Additional Requirements
Why is This a Great Opportunity
Benefits include:
- Health Care Plan (Medical, Dental and Vision)
- 401k with company match
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off
- Short Term and Long Term Disability
- Training and Development
Job Nature
Full Time
Educational Requirements
Qualifications QUALIFICATIONS
- Minimum of one year of experience in basic electronics
- Experience in the use of multimeters measuring AC and DC voltage
- Able to read and understand schematics and wiring diagrams
- 3+ years of Customer Service/Technical Support experience
- Microsoft computer skills
- Attention to detail and excellent organization skills are a must
- Technical/Manufacturing experience preferred
- Strong written and verbal communication skills
- A well-rounded individual that is a self-starter and has good self-management abilities
- Experience with Linux (Debian), and Networks (SNMP, UDP, TCP,SSH,SCP)
- Strong analytic methodology and problem-solving skills oriented around Electro-Mechanical System
- Technical sales experience is a plus
Experience Requirements
1-5
Job Location
Colorado Springs, CO
Salary
Salary: 45000-50000
Job Level
Sr. Position
How to Apply
Interested candidates can send their resumes to info@advancemanagementsolutionstech.com mentioning "Job Title" in the subject line.
Apply Online